April 1, 2025

EP.23 - The Discipline of Growth: Tony Wilson on Keeping Agencies Financially Healthy

EP.23 - The Discipline of Growth: Tony Wilson on Keeping Agencies Financially Healthy
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Season 1

In this episode of Retained Trust, host Karl Hughes talks with Tony Wilson, founder of Accquip, a firm specializing in fractional CFO services for digital agencies. Together, they explore the financial missteps that can lead to agency collapse, the importance of pipeline visibility, and how to build a resilient, sellable business. Tony shares actionable insights on budgeting for growth, evaluating marketing channels, building a leadership team, and what buyers look for in an agency acquisition. This episode is packed with grounded advice for agency owners thinking long-term about financial health, sustainable growth, and eventual exit.

Key Points From This Episode:

[00:01:00] Tony Wilson explains Accquip’s mission and the common financial pitfalls agencies face.

[00:02:09] How poor pipeline visibility leads to bad hiring and spending decisions.

[00:04:30] Budgeting for sales and marketing: why time is just as valuable as dollars.

[00:07:28] What percentage of revenue healthy agencies should invest in growth.

[00:10:24] Why ongoing marketing is critical—even when business is booming.

[00:12:56] Investing in marketing during downturns: a counterintuitive survival move.

[00:14:32] Balancing inbound and outbound: the need for diverse acquisition channels.

[00:16:48] How high-ticket agencies can afford bespoke, high-touch marketing.

[00:17:55] The distinction between sales and marketing problems.

[00:20:46] How to allocate a marketing budget—and avoid the silver bullet hire trap.

[00:24:52] Testing and iterating marketing channels: a long-term view.

[00:26:30] What it takes to build a sellable agency—beyond financials.

[00:27:49] Risk factors buyers consider: customer concentration, team strength, proprietary tools.

[00:28:48] Understanding quality of revenue and its role in valuation.

[00:31:18] The importance of having a leadership team and management systems.

[00:32:23] Why clear positioning and ICPs are crucial to valuation.

[00:34:55] Building an agency that’s not dependent on the founder’s skills.

[00:36:25] The power of referral networks and staying focused on a core service.

[00:37:16] Tony’s journey from corporate finance to entrepreneurship.

[00:41:30] Using a podcast for connection, lead generation, and collaboration.

[00:45:31] Tony’s plans for in-person podcasting in Season 3.

[00:46:13] Preparing for international relocation and learning cross-cultural communication.

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